> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elook.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Campaign Management User Guide

> Learn how to create, manage, and monitor campaigns in Elook.ai.

# Campaign Management User Guide

## Overview

The Campaign Management module in Elook.ai allows users to create, schedule, and monitor campaigns efficiently. This guide provides step-by-step instructions for managing campaigns.

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## Accessing Campaigns

To access campaigns:

1. Click on **Campaigns** in the left sidebar.
2. View the list of all created campaigns, including their status, delivery rate, and read rate.
3. Click on **Create Campaign** to start a new campaign.

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## Creating a New Campaign

To create a campaign:

1. Click **Create Campaign**.
2. Enter a **Campaign Name**.
3. Select a **Template** from the available message templates.
4. Choose recipients by selecting contacts or groups.
5. Schedule a sending time using the date and time picker.
6. Optionally, check **Skip Scheduling & Send Immediately** to send the campaign instantly.
7. Click **Save** to finalize the campaign.

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## Managing Existing Campaigns

The Campaigns dashboard displays details about each campaign, including:

* **Campaign Name**
* **Template Used**
* **Delivery Rate** – Percentage of messages delivered successfully.
* **Read Rate** – Percentage of messages that have been opened.
* **Status** – Indicates whether the campaign is **Completed**, **Ongoing**, or **Failed**.

To manage campaigns:

1. Click the **three-dot menu** next to a campaign.
2. Options available:
   * **View Details** – See recipient-wise delivery status.
   * **Edit** – Modify campaign details before sending.
   * **Delete** – Remove the campaign.

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## Viewing Campaign Details

To analyze campaign performance:

1. Click on a campaign name to open detailed statistics.
2. View message delivery breakdown:
   * **Total Messages Sent**
   * **Successfully Delivered**
   * **Read**
   * **Failed Messages**
3. Click **Export As CSV** to download a report.
4. Click **Back** to return to the main campaign list.

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## Managing Message Templates

Before creating a campaign, you must have a template:

1. Navigate to **Message Templates** from the sidebar.
2. Click **Add Template** to create a new one.
3. Templates have categories such as **Marketing**, **Utility**, and **Notification**.
4. Click **Sync Templates** to update the latest templates.
5. Use **Create Template** to add a new custom template.

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## Best Practices

* **Segment Contacts**: Organize contacts into relevant groups before starting campaigns.
* **Monitor Metrics**: Check the delivery and read rates to optimize campaign strategies.
* **Use Approved Templates**: Ensure message templates align with company policies to avoid delivery failures.
* **Schedule Strategically**: Avoid peak hours to increase message visibility.

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This guide helps you streamline campaign management efficiently within Elook.ai. 🚀