> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elook.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Management Guide

> User guide for managing chats, AI assistant responses, and automation settings in the Elook.ai platform.

# Chat Management Guide

The **Chat Page** in Elook.ai allows users to manage conversations, automate responses using AI Assistant, and handle customer interactions efficiently.

## Overview

The chat page consists of:

* **Chat List:** Displays all ongoing conversations.
* **Search Bar:** Enables users to search for specific contacts or conversations.
* **AI Assistant Toggle:** Allows enabling or disabling the AI assistant for automated replies.
* **Conversation Panel:** Shows message exchanges, user responses, and automated messages.
* **Message Input and Actions:** Send template-based responses and manage limitations like the 24-hour WhatsApp rule.

<Image src="/chat-page.png" alt="Chat Page Overview" width={1200} height={600} />

## Key Features

### 1. **Chat List Management**

* Browse conversations and select a chat to view details.
* Click on a contact to load the full conversation history.
* Use the search bar to quickly find contacts by name or number.

### 2. **AI Assistant & Automated Responses**

* The AI Assistant is an intelligent chatbot that responds based on predefined automation rules.
* Toggle the **Enable/Disable AI Assistant** switch to turn automation on/off.
* AI-generated responses appear in green chat bubbles.
* Users can override AI responses by manually typing messages.

### 3. **Sending Messages**

* Type a message in the chat input box and press **Enter** to send.
* Click **Send Template** to choose a predefined message.
* WhatsApp restrictions prevent sending messages beyond 24 hours unless using a template.
* A warning banner appears if the 24-hour limit applies.

### 4. **Handling Message Templates**

* To comply with messaging policies, templates can be used for customer outreach.
* Click **Send Template** to select from approved templates.
* Templates ensure compliance and improve response consistency.

## Best Practices

* **Enable AI Assistant** to automate customer interactions efficiently.
* **Use the Search Bar** to quickly find contacts and follow up on important conversations.
* **Monitor the 24-hour WhatsApp limit** to ensure proper message delivery.
* **Customize automation settings** to improve AI response accuracy and engagement.

## Troubleshooting

* If messages are not sending, check the **24-hour limit warning**.
* Ensure the AI Assistant is enabled if auto-replies are not working.
* If templates are unavailable, check the **Message Templates** section for approved messages.

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This guide helps users navigate and optimize the chat management features in Elook.ai effectively.