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Chat Management Guide

The Chat Page in Elook.ai allows users to manage conversations, automate responses using AI Assistant, and handle customer interactions efficiently.

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Overview

The chat page consists of:
  • Chat List: Displays all ongoing conversations.
  • Search Bar: Enables users to search for specific contacts or conversations.
  • AI Assistant Toggle: Allows enabling or disabling the AI assistant for automated replies.
  • Conversation Panel: Shows message exchanges, user responses, and automated messages.
  • Message Input and Actions: Send template-based responses and manage limitations like the 24-hour WhatsApp rule.

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Key Features

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1. Chat List Management

  • Browse conversations and select a chat to view details.
  • Click on a contact to load the full conversation history.
  • Use the search bar to quickly find contacts by name or number.

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2. AI Assistant & Automated Responses

  • The AI Assistant is an intelligent chatbot that responds based on predefined automation rules.
  • Toggle the Enable/Disable AI Assistant switch to turn automation on/off.
  • AI-generated responses appear in green chat bubbles.
  • Users can override AI responses by manually typing messages.

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3. Sending Messages

  • Type a message in the chat input box and press Enter to send.
  • Click Send Template to choose a predefined message.
  • WhatsApp restrictions prevent sending messages beyond 24 hours unless using a template.
  • A warning banner appears if the 24-hour limit applies.

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4. Handling Message Templates

  • To comply with messaging policies, templates can be used for customer outreach.
  • Click Send Template to select from approved templates.
  • Templates ensure compliance and improve response consistency.

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Best Practices

  • Enable AI Assistant to automate customer interactions efficiently.
  • Use the Search Bar to quickly find contacts and follow up on important conversations.
  • Monitor the 24-hour WhatsApp limit to ensure proper message delivery.
  • Customize automation settings to improve AI response accuracy and engagement.

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Troubleshooting

  • If messages are not sending, check the 24-hour limit warning.
  • Ensure the AI Assistant is enabled if auto-replies are not working.
  • If templates are unavailable, check the Message Templates section for approved messages.
This guide helps users navigate and optimize the chat management features in Elook.ai effectively.